Auto Detailing Terms and Conditions

When you book online or via phone with Creek Auto Detailing, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Booking Terms & Conditions

• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.
• Creek Auto Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
• Creek Auto Detailing or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
• Creek Auto Detailing cannot guarantee any firm times when accepting your booking.
• Detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
• Creek Auto Detailing reserves the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.
• Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
• Creek Auto Detailing reserves the right to take a debit or credit card details to secure the booking.
• Creek Auto Detailing reserves the right to alter or move a booking in line with weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned at the customers own risk.
• All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of Creek Auto Detailing. Creek Auto Detailing reserves the right to refuse service to anyone.
• Creek Auto Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing.
• Creek Auto Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered
• Creek Auto Detailing reserves the right to amend any price during the detailing should it differ from the original estimate
• Prices online do not include any local and/or state taxes that apply to services.

Cancellation Terms & Conditions

• We require 24 hours notice from the start of the arrival window to cancel any booking/detailing service.
• Failure to provide 24 hours advance notice of cancellation may result in a minimum charge of 25% of the service cost.
• Same day appointments that are cancelled may incur a charge of 25% of the service cost.
• Creek Auto Detailing reserves the right to take full payment if a booking is cancelled on the day without prior agreement.
• Creek Auto Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
• Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.